In the Internet era, data protection is a particularly large challenge.

We use ultra-modern encoding technology, known as the "Secure socket layer (SSL)" procedure for the transmission of your personal data when you made a payment. If we save data in our website for you (with your agreement obviously!), you are the only person who can access the data. We work with the utmost care to ensure that the data which you trust us with is protected from unauthorised access.  

Our Commitment To Privacy

Your privacy is important to us. To better protect Your privacy we provide this notice explaining our online information practices and the choices You can make about the way Your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on Our website. On some pages, you can order products, make requests, and register to receive Orders. The types of personal information collected at these pages are IP, Name, Address, Email address, Phone Number and the VIN of your car. We need your IP, for the purposes of correct taxation, we use geolocation.com. We need the other data for shiping details and creating the manuals. We do not share your data with anyone, others than Paypal and Stripe.

PLEASE NOTE: We DO NOT store information such as PayPal, Google Checkout and Credit / Debit Card details. This information is sent via 128bit SSL encryption to the payment provider you have selected to pay with. Also, We DO NOT use cookies on this website, we do not spam peoples with anything.

The Way We Use Information

We do not allow third-party tracking of visitors to our sites.  We use the information You provide about yourself when placing an order  to complete that order, for taxes payments and for invoice issuance. We do not share this information with outside parties except to the manufacturer of your car to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. The only exception is Truspilot, the website who is used for collecting reviews.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 16, and no part of our website is structured to attract anyone under 16.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging on with your email address and password. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. 

Ordering from www.factory-manuals.com (website) you accept the terms contained in this Privacy Policy, which govern the processing of your personal data on the Website.

1.  Collecting information on the Website

1.1  Master data 

When you order a product on the Website, we collect the following master data: Your username, your password and your email address. The purpose of the collection of this information is to identify you as user when you log on to the Website and send back the receipts. Furthermore, you can choose to add more information to your profile, such as your phone. 

1.2  Cookies 

The Website do not collect or use cookies. Cookies are digital information which is stored on your computer. The cookie does not identify the individual user but the user’s computer, and it is used for different purposes. You can read more about what cookies the Website uses and for what purposes below. 

1.3  IP adresses and browser settings 

When visiting the Website, the IP address and the browser settings of your computer are registered. The IP address is the numerical address of the computer used when visiting the Website. Browser settings are e.g. the type of browser you use, browser language, timezone etc. The IP address and browser settings are registered to enable Trustpilot to trace the used computer in case of misuse or unlawful actions in connection with the visit on or use of the Website. Further, the IP address is used to derive your approximate location (city level).

1.4  Information from other services, including Social Network(s) 

  As part of our services, we provide you with the possibility of connecting your profile on the Website with your profile on social networks such as Facebook, Instagram, LinkedIn and Twitter (“Social Network(s)”). Some information about you will automatically be collected from Social Networks when connecting your account with your profile on Social Networks. 

  The information collected from Social Networks depends on what information you have made available on the network and your privacy settings for sharing such information on the network. Depending on the settings, we may e.g. collect the following information about you: 

• Name and/or username
• E-mail address
• Gender
• Date of birth
• Profile photo
• Location 

  When you request to have your account profile connected to a profile on a Social Network, you will be informed on which information we will collect from the network in question before your request is executed. 

  The purpose of collecting information from Social Networks is to connect members of your network, which are both users of the website and of one or more of the Social Networks, and thereby both increase the confidence in the reviews made by the members of the network as well as create a better user experience on the Website. 

  Factory-manuals.com does not collect other personal identifiable information from visitors of the Website, unless the visitor provides the information to us. 

2.  Disclosure of personal data 

2.1  Disclosure of data on the Website 

Please note that your consent to these guidelines implies that your profile on the Website it is anonymous. 

  The categories of third parties to which the information is disclosed are: 

• Search engines, including e.g. Google and Bing, 

2.2  Other disclosure 

Factory-Manuals.com may be required to disclose information by a court order from a competent court of law or public authority in accordance with the existing legislation. 

3.  Data controller 

3.1  The information for which the website is the data controller 

Factory-Manuals.com shall be data controller of the master data you enter in connection with your creation of a profile i.e. your name, your password and your email address, as well as registration of your IP address. 

Furthermore, website shall be the data controller of the information which is disclosed to other services.

3.2  The information for which you are the data controller 

You shall be data controller of the content you choose to disclose on the Website and for the data disclosed on your profile on Social Networks, which is the consequence of the connection of your profile on the Website with your profile on the Social Network. 

3.3  Links to websites 

The Website contains links to other websites. Note that by clicking such links you will be transferred to other websites for which Trustpilot is not the data controller. We thus recommend that you always read the personal data policy of these websites, as their procedure for collecting and processing personal data may be different from ours. 

4.  Data processor 

Factory-Manuals.com uses an external company for maintaining the technical operation of the Website. This company is the data processor with regards to the personal data for which website is the data controller. 

By accepting this personal data policy, you accept that Factory-manuals.com also allows the data for which you are the data controller be processed by the same data processor. 

The data processor shall solely act according to instructions from us. By accepting these terms and conditions, you authorize us to give such instructions to the data processor which are necessary for the processing of data in accordance with this personal data policy and for the purpose of use of the Website.

Factory-Manuals.com may now or in the future process and/or store personal data in the U.S. If you access or use the Website from a location outside of the U.S., you consent to the transfer, storage and processing of your personal data in the U.S. 

5.  Security measures 

   Factory-Manuals.com will use commercially reasonable efforts to see that the recorded data, including the personal information, under its control is handled using appropriate security measures. Factory-Manuals.com regularly audits its system for possible vulnerabilities and attacks. However, since the internet is not a 100% secure environment, Factory-Manuals.com cannot ensure or warrant the security of information you transmit to Factory-Manuals.com. Emails sent via the Website are not encrypted, and Factory-Manuals.com therefore advises you not to communicate any confidential information through these means. 

6.  Cookies 

This website uses cookies and similar technologies. In the following we describe what cookies we use and for what purposes. 

By using our website you accept that we use cookies as described in the following. 

6.1  What is a cookie and similar technologies? 

   Cookies are small information units which the Website places on your computer's hard disk, on your tablet or on your smartphone. Cookies contain information that the Website uses to make the communication between you and your web browser more efficient. The cookie does not identify you as an individual user but identifies your computer. There are two types of cookies – session cookies and persistent cookies. Session cookies are temporary bits of information which are deleted when you exit your web browser. Persistent cookies are more permanent bits of information that are stored and remain on your computer until they are deleted. Persistent cookies delete themselves after a certain period of time but are renewed each time you visit the website. 

The Website do not uses session cookies and persistent cookies. 

We use cookies for

6.3  Third party cookies 

Our Website use cookies from the following third parties: 

Google Analytics: for statistical purposes. You can decline cookies from Google Analytics by clicking on this link: http://tools.google.com/dlpage/gaoptout 

Mixpanel: for statistical purposes. You can decline cookies from Mixpanel by clicking on this link: https://mixpanel.com/optout/ 

Facebook: Set by Facebook only if you interacts with the Facebook plugin or is already logged into Facebook from other source for the purpose of connecting and integrating with them. 

Twitter: Set by Twitter only if you interacts with the Twitter plugin or is already logged into Twitter from other source for the purpose of connecting and integrating with them. 

Google Remarketing - used for targeted advertising on the Internet. These cookies are used to serve ads based on your prior visits to our Website in order to make advertising relevant to you and your interests. You can opt out of Google’s use of cookies for advertising, including DoubleClick cookies, by visiting Google’s Ads Settings page <https://www.google.com/settings/u/0/ads/onweb/>. 

Facebook Pixel - used for targeted advertising on Facebook and Instagram. These cookies are used for retargeting and audience profiling and serve ads based on your prior visits to our Website in order to make advertising relevant to you and your interests. You can opt out of the collection and use of information for ad targeting using Facebook pixel by visiting <http://www.aboutads.info/choices>. 

Intercom: analytics services to help understand your usage of our services and communicate with users through behavior-driven email and in-app messages. You can decline cookies from Intercom by reading more on  http://docs.intercom.io/pricing-and-terms/updating-your-privacy-policy 

6.4  Deletion of cookies 

If you want to delete the cookies already on your equipment, you can, if you use a PC or a more recent browser, press CTRL + SHIFT + DELETE simultaneously. If the shortcuts do not work on your browser, please visit the support page for the browser in question. 

Please note that our Website will not work to its full extent if you delete the cookies. 

Factory-Manuals.com reserves the right to block the access to your profile and/or delete your profile, if the profile or the content of your profile on the Website in our assessment is discriminating, racist, sexually oriented, unethical, threatening, offensive, harassing or in other ways violates the legislation, third party rights or the purpose of the Website. If we block the use of your profile, you shall be informed hereon, as well as on the reason for blocking the access, by email to the address you have stated in your profile. 

7.  Changes in the privacy policy 

Factory-Manuals.com may at any time and without notice make changes to its privacy policy with future effect. We will make an effort to provide reasonable advance notice of any such changes. Factory-Manuals.com shall inform the users of the Website of such changes when the users log on to the Website. You agree that the continued use of the Website after any posted modified version of the Privacy Policy is your acceptance of the modified Privacy Policy. 

8.  Inquiries regarding the Website or the privacy policy 

In case of inquiries regarding Factory-Manuals.com privacy policy, our processing of personal data, correction of data or your relations to us in general, you are welcome to contact Factory-Manuals.com by email at office@factory-manuals.com, or by phone number +1 917 9206704